Customer Reviews

Easy, quick and be honest with no pressure , that think what I love , and what I got.

Didn't see any cars in our price range

I made an appt for a recall part that evidently was not in stock. WHY? Did not get the service done, that the appt was for, waiting for a call back. The appt was a waste of my time and gas.

There wad nobody at the cashier desk or the desk on the buick side... I've been there twice and both times the same thing. I Received my vehicle back with the gas light and Engine light on(Neither light was on when I dropped my vehicle off)

I was happy with my service. I had a 7:00 am appointment, I got there at 6:45 am, and there were two cars(customers) ahead of me. I was promptly greeted and processed for my service. The representative was friendly and answered all of my questions. I didn't have to wait an extensive amount of time for my oil change service, and I was securely happy about that!

The worst experience ever! I trade in my vehicle and now almost 4 months and I didn't get the registration! I called again and again and still didn't get my vehicle registration that I paid for. They have the worst customer service ever. I don't recommended them... And I would update my feedback once I confirm they are just scammers or lazy!

I should have known better than to come back again. After taking my car elsewhere for nearly two years, I decided to give them a try again. They had my vehicle for 3 days for an oil change and stabilitrak light. Mileage at time of drop off was the same as the mileage at time of pickup. I called Wednesday and all day Thursday to check the status of my car because I hadn't heard from anyone. I left message with my advisor and with the manager. No return call. Friday after calling first and being unable to reach anyone, I physically drove the rental car I had since Wednesday to ask about my vehicle after about 30 min of standing there, the advisor told me that they could not duplicate the problem because I didn't have gas and that they needed to get gas. So I had a rental car for 3 days and nobody could return my call to update me on the status of the car or tell me this?? I asked them to tell the mechanic to try to drive it one more time and asked if I should take it for gas... I also told them that I didn't realize it wasn't gas in it and the gas light hadn't come on. I was advised that they would tell them this, but this is not what occurred. When I got the car back, I had very little gas, however the gas light was not on and did not come on for my trip approximately 4 miles to the gas station-- so there was at least enough gas in the vehicle to drive it around the block to test the issue. When I left the car dealer, approximately 200 feet out of the parking lot, the problem occurred. The problem occurred at least 5 times in my trip from the dealer to the Gas station within 4 miles. Someone owes me for a 3 day rental!! There is no reason that i shouldn't have at least received a phone call stating we cannot test your car on the first day that I dropped it off. What makes matters worst is that I persistently called left messages for my advisor and the manager of the service department but nobody bothered to call me back. Don't waste your time, don't come here. I'll go back to taking the drive to GMC Koons in Clarksville! Then to make matters worst I ended up paying over $100 for an oil change that I had a coupon for $69.95... So an oil change with a rental car ended up costing about $300... Please listen... don't waste your time. You will regret it.

Moses isgreat

The manager in the service center sucks. Horrible customer service & a nightmare for 3 months. Daniel Coy can hopefully turn this place around.

I bought a car from Auto Nation 2 weeks ago. As my first 'all by myself' purchase, I couldn't have chosen a better sales person to help than Ramel Clash. He was extremely patient, didn't mind walking around the lot a few times with us so I could get 'one more look' at something or answering the 'is this good enough for my daughter' questions that my father had. The paperwork was extremely easy and he made sure to clarify anything that I had a question on - we were in and out by lunch time with keys in hand. 5/5 for Ramel alone (and the nice fellow in the finance department who's name I cannot remember for the life of me).. Now for the Service Department, whom I have had the pleasure of visiting already! Day #8 of owning my cute little SUV was coincidentally the same night that I had to learn how to jump start a battery (spoiler alert - not a fan). I immediately tried to book an appointment with the service department, but they only had availability a week out... not cool. I know that I could have went to AutoZone and gotten it tested and bought a new one, but at 8 days in, I was not budging on my newly bought car warranty. After arriving (this place is quite possibly more crowded than a bar giving away free top-shelf drinks) and being given the run-around 'go here, no actually go over there' - I finally got a person who would listen to my rant and took a look at it. I left with a new battery at no cost (and the acknowledgment that this should have been caught before I left on purchase day). That whole ordeal took around 2 hours which is definitely NOT ideal but I will give them another chance for scheduled service and see how it goes with an actual appointment. Service Department gets a 3/5 for the time-being with an update at my next visit (hopefully not for a while). TL;DR - Sales and Finance are A-OK! Service is a solid C in my book for now.