Confirmed Service Customer
I was very upset that Jack insinuated that I had to stay with my car in order for the technician to do the work on it quicker if I had left. When in fact I could have used the shuttle services and went home to wait for my vehicle to be worked on. Poor customer service from Jack, please do better next time with your communication.
Courtney B.
LAUREL,
MD
Business Response
Courtney, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (301) 263-6380 to discuss what we can do to help.
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