Confirmed Service Customer
I like the service progress app, but it's ineffective because it was not fully utilized. I received the notification that the truck had been checked in, and that was it. I also requested that my service advisor perform the intake cleaning service, but it was not performed. I'm submitting this feedback because I believe there is a coaching opportunity.
Lushntha S.
BOWIE,
MD
Business Response
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (301) 263-6380 to discuss your concerns, as your satisfaction is of utmost importance to us.
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